Advance

  • Your first webinar- a clear view of successSure, the first webinar or online meeting you host is going to be memorable. How about remembering how well it went, instead of the disaster it turned into? Console Call specializes in helping you succeed.
  • Picture this -when your online meeting is over - you win!Everyone knows the stakes are high - Sales, Marketing, IT,
    C-Level Offices - and that is why you are smiling, knowing that Console Call is there to make sure you succeed - reliably, cost-effectively and on-time.
  • We help you in a friendly way -
    with desktop sharing    What better way to get the kind of support you want - than by joining a session where you can see Gary's computer screen or he can see yours, during the support session? You get the help and experience of a webinar specialist who knows how you like to learn!
  • Let's create your company's web event strategy together!
    Imagine how much you could accomplish, working with an experienced producer. We want to help you accomplish your goals. On budget - on time - on the mark. Webinars you can take to the bank.

    Call us today at 888-766-6677.

    Console Call is your direct connection to better online meetings, webinars, webcasts and virtual events.

JANUARY'S FEATURED EDUCATIONAL WEBINAR

Customer Service Could Be Improved


"Putting the WOW into Customer Service Can Work Wonders" 

Join keynote speaker and training expert Kevin Karschnik of iSpeak and Console Call's Gary Jesch as they discuss how to put more zip into a company's customer service program. This webinar is for anyone who deals with customers, either internal or external, and wants to make sure their skills are sharp for 2010. Customer service managers will find it invaluable information for training new hires and refreshing existing policies.

Effective customer service at every level of the organization creates the internal service culture that separates the good companies from the great ones. This interactive seminar is designed for anyone that interfaces with an internal or external customer.

Customer loyalty is built by consistently meeting or beating expectations. High levels of predictable customer service will make the strongest customers. In this webinar, participants learn:

• The importance of Customer Service and the price of unhappy customers

• How to deliver the WOW factor and exceed customer expectations

• The five phases that define the customer service process

• The importance of first impressions and building rapport with customers

• The characteristics of good listeners and techniques for active listening

• Proper questioning techniques diagnose a customer's true needs

• Techniques for dealing with challenging customers

Here's the replay of the Webinar -


Gary Jesch of Console CallKevin Karschnik of i SpeakJoin keynote speaker Kevin Karschnik of iSpeak and educator/presenter Gary Jesch of Console Call on the replay of this 45-minute program.






 


In this Youtube video, Karschnik discusses the "Wow! Customer Experience"

Here is another YouTube Video about the importance of customer service:


Call toll-free 888-766-6677 for more information, or email gary@consolecall.com or info@iSpeak.com
 
Teamwork
Console Call provides hands-on help by using desktop sharing software, to assist you with learning and using all of our online meeting platforms. It is as if we are in your office with you, a second set of eyes to guide your way. Make Console Call a trusted team member.
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Experience
Gary Jesch, your Console Call online meeting specialist, has worked in the corporate world for meeting planners, corporate marketing directors, producers and many others, since 1996. He's known for his ability to teach technology to others.
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Assurance
Every step of the way, Console Call is dedicated to the complete satisfaction of its clients. Our references come from some of the largest companies in the world, and they are happy to speak up. We'll help simplify the decision-making process for you.
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